1. Introduction

Welcome to GoodNeighborUSA (“we,” “our,” or “us”). We operate the website goodneighborusa.com and the web application at app.goodneighborusa.com (collectively, the “Service”). GoodNeighborUSA is a neighborhood intelligence platform that provides bias-adjusted safety data, economic profiles, school ratings, momentum signals, and federal investment flows for any U.S. address.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. Please read this policy carefully. By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you create an account, purchase a report, or contact us:

Account information: name, email address, and password (or Google OAuth credentials if you choose to sign in with Google)
Payment information: when you purchase a report, payment is processed by our third-party payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers
Address queries: the U.S. addresses you enter to generate neighborhood intelligence reports
Communications: any messages, feedback, or support inquiries you send to us

2.2 Information Collected Automatically

When you access the Service, we may automatically collect certain information:

Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution
Usage data: pages visited, features used, report generation activity, timestamps, referring URLs, and click patterns
Cookies and similar technologies: we use cookies and similar tracking technologies to maintain your session, remember preferences, and analyze Service usage (see Section 7 below)

2.3 Information from Third-Party Sources

Our reports are generated using publicly available data from government sources including the FBI Crime Data Explorer, U.S. Census Bureau American Community Survey, HUD USPS vacancy data, FHFA Home Price Index, FCC Broadband Data Collection, NCES school data, GreatSchools ratings, and USAspending.gov federal investment records. This data pertains to geographic areas (census tracts), not to individual persons.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain the Service, including generating neighborhood intelligence reports for the addresses you query
To process transactions and send related information, including purchase confirmations and invoices
To create and manage your account
To communicate with you, including responding to inquiries, providing customer support, and sending service-related notices
To improve, personalize, and expand the Service, including analyzing usage trends and developing new features
To detect, prevent, and address fraud, abuse, security issues, and technical problems
To comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

Service providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are contractually obligated to use your information only to perform services for us and to maintain its confidentiality.

Legal compliance: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service before your information becomes subject to a different privacy policy.

With your consent: We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide the Service. Address queries and generated reports are retained to enable you to access your report history. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, accounting, or security purposes.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL
Encryption of sensitive data at rest
Access controls limiting employee access to personal data on a need-to-know basis
Regular security assessments and monitoring

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use the following types of cookies and similar technologies:

Essential cookies: Required for the Service to function, including session management and authentication. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with the Service, which pages are most popular, and how users navigate between pages. We use this data to improve the Service.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the Service.

8. Third-Party Links and Services

The Service may contain links to third-party websites, services, or government data portals (such as the FBI Crime Data Explorer or Census Bureau). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Children’s Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us at support@goodneighborusa.com.

10. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you
Correction: You may request that we correct inaccurate or incomplete personal information
Deletion: You may request that we delete your personal information, subject to certain legal exceptions
Portability: You may request a copy of your data in a structured, machine-readable format
Opt-out of marketing: You may unsubscribe from marketing emails by clicking the unsubscribe link in any such email

10.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at support@goodneighborusa.com or submit a request through your account settings.

10.2 Other U.S. State Privacy Laws

Residents of states with comprehensive privacy laws (including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and others) may have similar rights. We honor such requests in accordance with applicable law. Contact us at support@goodneighborusa.com to exercise your rights.

11. Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals. At this time, we do not respond to DNT signals because there is no industry consensus on how to interpret them. We will update this policy if a uniform standard is adopted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this page and, for significant changes, by posting a prominent notice on the Service or sending you an email notification. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GoodNeighborUSA

Email: support@goodneighborusa.com

Website: https://goodneighborusa.com